Job Description: Design Associate (Sales Rep)


Reports To:
Franchisee/Sales Manager

Status: Full-time    

flooring careers KatyFloor Coverings International provides the BEST in-home flooring experience in North America and is a fast growing, turnkey flooring provider. We are currently in need of a sales rep with excellent communication skills, some customer service/sales experience, savvy to meet new clients in their homes and sell our services and flooring products.

To thrive in this role, you’ll need to be self-motivated, work independently, communicate well, be highly organized and enjoy a team atmosphere. We are looking for an individual who isn’t afraid to work really hard. Experience in the flooring industry is a plus but not required. The right individual will play a key part in the expansion of our company and have the opportunity to grow as our company grows.

KEY RESPONSIBILITIES AND TASKS (Essential Functions):

Sales

  • Act as the single point of contact to the customer for all types of flooring service requests
  • Go out to client’s homes and meet with them regarding their flooring project
  • Follow our Sales System using our devices and software (non-negotiable)
  • Coordinate installation time and communication schedule with Office Manager/Project Manager
  • Assist Office Manager with ordering of products (provide clarification on what needs to be ordered, as needed)
  • Communicate customer needs/expectations to Install Manager to make jobs go smoothly
  • Go back to finished jobs on day of completion for final walk thru and pick up final payment
  • Re-visit finished jobs (5-10 days after) to inspect, take reference pictures and ask for referrals
  • Engage in on-going training/educational requirements (may involve travel at company expense)

Provided – Must maintain

  • Mobile Flooring Showroom – must be kept presentable, clean and organized with company samples at all times.
  • Exhibit care with samples at all times, maintain proper inventory of samples
  • In-home Mobile Tablet for estimating – for professional and work related use only
  • Smartphone – for professional and work related use only
  • Disto measuring device/Tape measure
  • Pointing device (metal and retractable/telescoping) 

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • Attend weekly training sessions
  • Attend regularly scheduled weekly team meeting reviewing goals and tasks
  • Attend 1 Monthly Sales meeting
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team environment and communicate effectively

MINIMUM EXPERIENCE AND EDUCATION

  • The desire to make a real difference in a small company
  • Basic business knowledge
  • Solid experience delivering customer service
  • Experience managing a busy work schedule

TRAINING AND ONGOING EDUCATION

  • Provided

PREFERRED EXPERIENCE AND EDUCATION

  • College Degree
  • Prior flooring experience or knowledge of flooring industry

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

  • Sitting 80% (in the office, client’s homes, driving to appointments)
  • Standing/walking 20%
  • Moderate noise levels from office equipment.
  • Minimum lifting requirements of 25 pounds to carry sample kits into client’s homes
  • Frequent client and interoffice personnel interaction; heavily dependent on excellent customer interaction.

PERFORMANCE STANDARDS (SUCCESS FACTORS):
Adhere to company core values
Attitude – Integrity – Quality

ATTITUDE:

  • We constantly exhibit a positive attitude by being observant, forthright and helpful.

CORE VALUES:

  • Deliver what you promise
  • Respect the individual
  • Have Pride in what you do
  • Be open minded to possibilities and practice continuous improvement
  • Engage in the community; make it fun

QUALITY:

  • We take pride in our brand, product, presentations, and workmanship.
  • Our quality is demonstrated though our customer service, meticulous attention to detail and our commitment to quality and safety.
  • We stand behind our products and services through industry leading warranties.

To Apply:

Have you worked in sales before?
Do you have a current valid driver’s license?
Are you legally allowed to work in the U.S.?

If so, please submit your resume to:

john.landsbaum@floorcoveringsinternational.com

We look forward to hearing from you!